Berinsfield Health Centre

Fane Drive, Berinsfield, Wallingford, OX10 7NE

Telephone: 01865 340558

We're open

All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.

Patient Survey 2022

The survey was conducted between 28th April and 9th The results are displayed below:

Total number of responses received: 32 Comments  
Age Groups 16-21 – 1

22-30- 2

31-45- 6

46-60- –3

61-75- 8

76+- 12




Length of registration

·     17 patients have been registered over 30 years

·     6 patients between 16-30 years

·     2 patients 6-15 years

·     3 patients  0-5 years

·     3 patients did not answer

1.      Generally, how easy is it to get through to someone at your GP practice on the phone?


· Very easy 12

· Fairly easy 17

· Not very easy 3

· Not at all easy 0

· Have not tried 0

· Very fast and easy, kind staff

· Message on phone indicating queue number

· Never wait long to get through

· Receptionists are SO  helpful, kind and patient

·  Normally takes a while to get through

· Sometimes the phones are not answered

· Depends on what time of the day

· It’s hard to get through to talk to anyone

· Sometimes wait a long time before the phone is answered

·  Jackie and Tracey are excellent

· Takes forever for them to answer the phone


2.      How helpful do you find the receptionists at your GP practice?



Very helpful 22

Fairly helpful 9

Not very helpful 1

Not at all helpful

Don’t know

·       Respect privacy and always helpful and polite

·      Extremely helpful

·      There is sometimes problems overhearing conversations

·      Sometimes they can help buy it is not a receptionist I want to talk to

3.      How satisfied are you with the general practice appointment times that are available to you?


Very satisfied 17

Fairly satisfied 13

Neither satisfied nor dissatisfied 1

Fairly dissatisfied

Very dissatisfied 1

I am not sure when I can get an appointment 0

·      Open t good times

·      Always on time

·      Always same day

·      Open at good times

·      Usually, can book online

·      Sometimes my doctor is not at the surgery

·      I can usually be seen promptly and often get a choice of appointment times

·      Most of the time we can get an appointment when needed

·      Face to  face is better than talking on the phone

·       I never get a face to face anymore, it’s always over the phone.

4.      How often do you see or speak to your preferred GP when you would like a ‘review appointment’?


Always or almost always 10

A lot of the time 3

Some of the time 9

Never or almost never 3

I have not tried 7


·      Always consistent with the doctor I see

·      Always fit us in and listen to our issues

·      Never had any problems

·      Doctor is not always available

·      Since Dr C jones left never got told who my GP was. But easy to get through to the one I want to see.

·      Knowing when doctor is on duty, on any day

5.      How often do you see or speak to your preferred GP when you would like a ‘same day appointment’?


Always or almost always 9

A lot of the time 8

Some of the time 8

Never or almost never 1

I have not tried 6

·      There is a phone triage service which is good

·      Preferred GP will call back on the phone

·      You don’t have to explain a second time to another doctor

6.      What single change would improve your experience of the practice?


·         Nothing

·         Quicker at answering the phone

·          Make appointments in advance like we used to

·         Receptionists and how they communicate

·         Displaying doctors’ availability in the village voice

·         Getting easier appointment

·         More availability for blood tests

·         Seeing or talking to my doctor

·         Not having to attend

·         An easier access by phone

·         Home visits if needed

·         More doctors

·         App to have more options

·         Proper appointments again

·         Too loud on the phone

·         Ensure the prescriptions are  put through to pharmacy – sometimes doesn’t happen!

·         Easier face to face

7.      Overall, how would you describe your experience of your GP practice? Very good 15

Fairly good 11

Neither good nor poor 5

Fairly poor  1


Comments ·  Very helpful and kind staff

·  Keep up the good work

·  Satisfied with present arrangements

·  All staff are brilliant and so helpful

·  Drs try to be more friendly. No talk about other patients moaning

·  Reception tries their best. Doctors not available every day- should have had a review last September. Nurses excellent, always can get an appointment for next time.

·  I have struggled to see my doctor. I got transferred to another doctor without being told. Sometimes, I have found It very hard.

·  NHS is under pressure due to a lack of funding over many years, NHS needs proper investment by the government.

·  Quite welcoming

·  Referring to hospitals is difficult or very slow

Opening Times

  • Monday
    08:00am to 06:30pm
    Extended hours 6.30pm -7.15 pm
  • Tuesday
    08:00am to 06:30pm
  • Wednesday
    08:00am to 06:30pm
  • Thursday
    08:00am to 06:30pm
  • Friday
    08:00am to 06:30pm
    Extended hours 6.30pm -7.15 pm
  • Saturday
  • Sunday
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